Returns & Exchanges

POND'S India is committed to ensuring your satisfaction with every purchase. If you receive a damaged, defective, or incorrect product, you may initiate a return request within 5 days of delivery for a full replacement or refund.

1

Initiate Request

Log into your account and navigate to 'My Orders' to select the item you wish to return, or contact our customer support team with your order ID.

2

Verification

Upload clear images of the product, including the outer packaging and the batch number, to help our team verify the damage or discrepancy.

3

Reverse Pickup

Once approved, we will arrange a free reverse pickup from your delivery address; please ensure the product is unused and in its original packaging.

4

Refund Processing

After the returned item reaches our warehouse and passes quality inspection, your refund will be processed to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing